Heritage Inn Hotel & Convention Centre - Cranbrook

The staff's warm compassion during our difficult visit made a significant difference. We also enjoyed the comedy show, which brought laughter amid our sorrowful circumstances.

The hotel was a useful base for enjoying a downtown area, very close to a decent restaurant offering a very good complimentary breakfast and the railway. The stuff where nice and pleasant all the time, on explaining amenities and layout of building. The room was adequate, also it had smoke detectors. A bath in the bathroom was a plus. The location was marvellous - just a walk down to everywhere we wanted to go.

We enjoyed staying in this hotel! Quiet place all in all, has knowledgeable staff on explaining amenities and layout of building. Central location near good food available in the lounge, Cranbrook and trucks, it was in a downtown area. Lots of food options a 10-15 minute walking distance from the venue.

The breakfast included great options and good value. The pool area felt uninviting, lacking proper lighting.

location adjacent to a decent restaurant offering a very good complimentary breakfast as well as good food available in the lounge and stores and hill.

We appreciated rooms with good breakfast.

The beds were super comfortable, and the breakfast options were satisfying. The friendly service made everything even better!

the tv in my room didn't work.

They have a most wonderful, helpful and friendly staff, fine restaurant, and all of the amenities I desired. I recommend the Heritage Inn most highly.

Other than the air conditioner issues my stay was fine. The staff in the restaurant were very pleasant and the food was very good.

The lowest fan setting on the air conditioner was so loud that I had to have to volume setting on the television much higher than normal or than it should have been. Then when I adjusted the television volume with the remote control it would effect the controls on the air conditioner shutting it on and off.

Everything! Friendly staff, clean facilities, good breakfast options!

convenience of loacation restaurant and free brekfast

the pool being too cold to use fumes in the hallway that burns your eyes.

Relatively inexpensive. centrallly located, good restaurant for seniors

rooom waas dark, bathroom was showing its age

The heritage inn hotel & convention centre is perfect for motorcycle travelers, with air conditioning ready to cool you off after a hot ride. I loved the hot tub and fitness center-great for unwinding. Plus, the breakfast was decent with various options included.

totally recommend

I found room #106 to be very, very worn out. The bedding, especially the blankets, were full of holes and very old. The sheets were almost as bad. The furniture was almost as bad. I would not stay at this hotel again.

The staff.

The noise from the pop machine and the noise outside my room.